Delete your account.

1. Passenger account

In the cabeazy app, go to Account → Settings → Delete account and confirm.

Straight away:you're signed out everywhere, and your saved places and emergency contacts are removed.

After 30 days: the rest of your details are erased. Trip records are kept without them, as the law requires.

If a ride is under way, booked for later, or a payment for one is still being taken from your card, the app tells you what to do first.

2. Driver account

In the cabeazy Driver app, go offline, then go to Account → Settings → Delete account and confirm.

You can delete your account once your money is settled: your last earnings have been paid to your bank, and anything you owe has been paid. If something is still to settle, the app says what it is and, where it can, when you'll be able to delete.

Straight away:you're signed out everywhere and your emergency contacts are removed. If you have a driver plan, it ends; the rest of that month isn't refunded.

After 30 days: the rest of your details are erased. Ride records are kept without them, as the law requires.

A passenger account on the same phone number isn't affected.

3. What we keep

Private hire operators must keep records of every journey, and we must keep payment records for tax. Those records stay, with your name, phone number and email removed. Our privacy policy explains how long each kind of record is kept and why.

4. Can't use the app?

If you no longer have the app or the phone, email [email protected]with the phone number on your account, and we'll help you delete it. We never ask for your password or a sign-in code by email.