Privacy Policy.
Last updated: 4 April 2026
1. Who We Are
cabeazy is a ride-hailing platform connecting licensed PHV drivers with passengers. This policy explains how we collect, use, store, and protect your personal data when you use our mobile apps and website.
2. Data We Collect
We collect the following information:
- Account data: name, phone number, email address
- Payment data: payment method details (processed securely via Stripe)
- Location data: pickup/drop-off locations, real-time GPS during rides
- Driver documents: PHV licence number, vehicle registration, MOT and insurance expiry dates
- Usage data: ride history, ratings, support interactions
- Device data: device type, OS version, push notification tokens
3. How We Use Your Data
We use your data to:
- Match you with drivers or passengers and facilitate rides
- Process payments and calculate fares
- Send ride updates, receipts, and important notifications
- Ensure safety through ride tracking and emergency features
- Verify driver licensing and vehicle compliance
- Improve our service and resolve support issues
4. Data Sharing
We share limited data with third parties only as necessary to provide our service:
- Stripe: payment processing
- Mapbox: maps and routing
- Sentry: error monitoring (anonymised)
- Emergency contacts: location shared via SOS feature when triggered by you
We do not sell your personal data to third parties.
5. Data Retention
We retain your data for as long as your account is active. Ride history and transaction records are kept for 7 years to comply with financial regulations. When you delete your account, personal data is removed within 30 days, except where retention is required by law.
6. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
To exercise these rights, contact us at [email protected].
7. Security
We use industry-standard security measures including encrypted connections (TLS), secure credential storage, and access controls. Payment data is handled entirely by Stripe and never stored on our servers.
9. Changes
We may update this policy from time to time. We will notify you of significant changes via the app or email.
10. Contact
For privacy-related enquiries, contact us at [email protected].